Contact Us
Whether you've spotted something in one of our reviews that needs a second look, have a question about how we rank Canadian online casinos, or simply want to share your experience — we're glad to hear from you. This page explains the best ways to reach the team behind speakingmytruth.ca and what you can expect when you do.
Get in Touch by Email
Email is the most reliable way to reach us. Send your message to [email protected] and we'll aim to get back to you within 48 hours on business days. If your query is time-sensitive — for example, a factual correction to a published review — please say so in the subject line and we'll prioritise it.
What We Can Help With
The team handles a range of enquiries. Here are the most common ones:
- Factual corrections — If you believe something in one of our casino reviews or bonus comparisons is inaccurate or out of date, let us know. All pages carry a fact-check date, and your input helps us keep them current.
- Reader feedback — Played at one of the casinos we've reviewed and have something useful to add? First-hand experience from Canadian players is genuinely valuable to us, even if we can't publish every submission verbatim.
- Editorial questions — Curious about how we assess no deposit bonuses, what goes into an editorial rating, or why a particular site ranked where it did? We're happy to explain our process.
- Responsible gambling concerns — If you or someone you know needs support, please visit our responsible gambling guidance page first. It includes signposting to Canadian support organisations that can help directly and quickly.
- General enquiries — Anything else we haven't covered above is welcome too.
What We Don't Handle
A few things fall outside what we're able to assist with:
- Account disputes with individual casino operators — these need to go directly to the casino's support team or, where applicable, to the relevant licensing authority.
- Requests to add, remove or alter the ranking of specific casino brands. Our rankings are editorial and are not for sale — see our about us page for more on how we work.
- Legal advice of any kind.
A Note on Response Times
We're a small editorial team, and we review every message personally. That means replies aren't always instant, but it also means you'll always hear from a real person rather than an automated system. Our target is 48 hours on weekdays. Messages sent over the weekend are picked up on Monday.
Corrections Policy
Accuracy matters to us. Our reviews and bonus comparisons are researched and verified against publicly available information, and each page carries a fact-check date. If something has changed — a bonus offer has expired, a payment method is no longer available, or a condition has been updated — we want to know. Email us with the page in question, what you believe is incorrect, and any source you can point to. We'll investigate and update the page promptly if the correction is warranted. You're also welcome to review our terms and conditions to understand the basis on which our content is published.
Feedback on Our Casino Reviews
Our editorial ratings reflect research carried out by the speakingmytruth.ca team — they are not customer review aggregates. That said, the experience of Canadian players matters to how we frame our assessments. If you've used a site we've covered and have something specific and factual to add — about a no deposit bonus claim, a withdrawal timeframe, or a game selection — we'd like to hear it. We can't promise to publish every piece of reader feedback, but it genuinely informs how we revisit and update our reviews.